Refund Policy
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
non-returnable items:
* Gift cards
* Thank yous
To complete your return, we require a receipt or proof of purchase.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds.
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lunaskycandles.nl
Sale items
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at lunaskycandles@gmail.com and send your item to:
Luna Sky Candles
Hooiven 11
1504AR Zaandam
North Holland
The Netherlands
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift certificate for the value of your return. Once your returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
Dispatch
To return your product , please mail your product to:
Luna Sky Candles
Hooiven 11
1504AR Zaandam
North Holland
The Netherlands
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.